OurWay Privacy Policy

1. Information We Collect

Depending on how you use OurWay, we may collect the following information.

1.1 Account Information

When you create an OurWay account, we may collect:

• Your name
• Phone number
• Email address
• Profile photo
• Account type or role
• Login and authentication information
• Information associated with your Google account when you choose to sign in with Google

If you sign in using Google, OurWay may receive basic information that Google makes available to us, such as your name, email address, and profile picture, subject to the permissions and settings applicable to your Google account.

We do not receive your Google password.

1.2 Location Information

When you use ride or transportation services, OurWay may collect location information that you provide or authorize through your device.

This may include:

• Pickup location
• Destination
• Current or approximate location
• Location information associated with a ride or transportation request

Location information is used to help customers and transporters coordinate transportation services and to provide relevant functionality within the platform.

You can control location permissions through your device or browser settings. Some OurWay features may not function correctly if location access is disabled.

1.3 Ride and Transportation Information

When you request or provide transportation through OurWay, we may collect information such as:

• Pickup and destination information
• Ride requests
• Ride status
• Transporter assignment
• Transportation history
• Communication and contact information necessary to coordinate a ride
• Relevant transaction or service records

1.4 Parcel Information

If you use OurWay to send a parcel, we may collect information necessary to facilitate the transportation of that parcel, including:

• Sender information
• Recipient information
• Pickup and delivery locations
• Parcel details provided by the sender
• Delivery status
• Transportation history

Users should not provide unnecessary sensitive or confidential information about parcels.

1.5 Transporter Information

Transporters may provide additional information required to use transporter features, including:

• Name
• Phone number
• Profile photo
• Transportation profile information
• Vehicle or transportation information
• Service area
• Availability or online status
• Information required for account review or approval

Some transporter information may be displayed to customers when necessary to provide the service.

1.6 Technical Information

When you use OurWay, certain technical information may be collected automatically, including:

• IP address
• Device type
• Browser type
• Operating system
• Application information
• Usage information
• Login activity
• Error and diagnostic information

This information may be used to maintain security, improve reliability, troubleshoot problems, and understand how the platform is used.

2. How We Use Your Information

We may use information collected through OurWay to:

• Create and manage user accounts
• Authenticate users
• Provide ride and transportation services
• Connect customers with transporters
• Facilitate parcel transportation
• Coordinate pickups and deliveries
• Communicate with users
• Display relevant transporter information
• Maintain transportation and service records
• Process applicable payments or service transactions
• Prevent fraud, abuse, and unauthorized access
• Protect users and the OurWay platform
• Improve the functionality and reliability of OurWay
• Provide customer support
• Investigate complaints or service issues
• Comply with applicable laws and legal obligations
• Operate and administer the OurWay platform

We do not use personal information for purposes unrelated to the operation of OurWay unless permitted by law or with appropriate user consent.

3. Google Sign-In

OurWay may allow users to create or access an account using Google Sign-In.

When you use Google Sign-In, Google authenticates your identity and provides OurWay with information permitted under the applicable Google authentication process.

OurWay does not receive or store your Google account password.

If you no longer want to use Google Sign-In, you may use another available authentication method where supported or contact OurWay regarding your account.

4. Sharing of Information

We may share information when reasonably necessary to provide and operate OurWay services.

Transporters

Information necessary to complete a ride or parcel delivery may be made available to the assigned transporter.

Customers

Information about an assigned transporter may be displayed to a customer when necessary for the customer to identify or contact the transporter for an active service.

Service Providers

OurWay may use third-party technology and service providers to operate parts of the platform, including hosting, authentication, databases, mapping, communications, analytics, security, and other technical services.

These providers may process information on behalf of OurWay as necessary to provide their services.

Legal and Safety Requirements

We may disclose information where reasonably necessary to comply with applicable law, legal processes, lawful requests, protect the safety of users, investigate fraud or abuse, or protect OurWay's rights and property.

We do not sell users' personal information as a business practice.

5. Data Security

We take reasonable technical and organizational measures to protect information from unauthorized access, alteration, disclosure, or destruction.

However, no internet-based service can guarantee absolute security.

Users are responsible for keeping their account credentials and devices secure and should notify OurWay if they believe their account has been accessed without authorization.

6. Data Retention

We retain information for as long as reasonably necessary to:

• Provide OurWay services
• Maintain account and service records
• Resolve disputes
• Maintain security
• Prevent fraud and abuse
• Comply with legal or regulatory obligations
• Protect our legitimate business interests

When information is no longer reasonably required, we may delete or anonymize it in accordance with our retention practices and applicable law.

7. Your Choices and Rights

Depending on applicable law, you may have rights concerning your personal information, including the ability to:

• Access information associated with your account
• Request correction of inaccurate information
• Request deletion of your account or personal information
• Withdraw certain permissions
• Control device location permissions
• Disconnect or manage third-party authentication
• Contact us about how your information is being used

Some information may need to be retained where required by law or reasonably necessary for legitimate business purposes.

8. Account and Data Deletion

If you would like to request deletion of your OurWay account or associated personal information, contact us using the official contact details below.

We may request information necessary to verify that the request belongs to the account holder.

Once a deletion request is verified, we will process it in accordance with applicable law and our legitimate retention requirements.

9. Children's Privacy

OurWay is not intended for children who are not legally permitted to use transportation or parcel services.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided personal information to OurWay improperly, please contact us so that we can investigate and take appropriate action.

10. Cookies and Similar Technologies

OurWay may use cookies, local storage, session technologies, or similar mechanisms to maintain user sessions, remember preferences, improve security, and provide platform functionality.

Some third-party services used by OurWay may also use similar technologies in accordance with their own policies.

You can control certain cookie settings through your browser. Disabling necessary technologies may affect the functionality of OurWay.

11. Third-Party Services

OurWay may integrate with third-party services such as authentication providers, mapping services, hosting providers, communication services, analytics providers, and other technology providers.

Those services may process information according to their own privacy policies and terms.

OurWay is not responsible for the privacy practices of independent third-party services outside our control.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time as OurWay develops, adds new features, or as legal and operational requirements change.

When significant changes are made, we may provide notice through the OurWay platform or other appropriate means.

The "Last Updated" date at the top of this page indicates when the policy was most recently revised.

13. Contact Us

If you have questions about this Privacy Policy, your personal information, account deletion, or a privacy-related request, please contact us.

Last Updated: August 22, 2026